Terms & conditions of sale.

These are business-to-business terms. They govern sales to companies, sole traders, restaurants, hotels and institutions buying for resale or professional use. They do not apply to consumer sales, and nothing here limits rights that consumers cannot waive.

• Quotes are valid 30 days unless stated otherwise and assume the quantities and artwork supplied with the request.
• An order becomes binding when we confirm it in writing; a confirmation email is enough.
• Buyer purchase-order terms are excluded unless we accept them in writing.
• Changes requested after confirmation are quoted again and may move the delivery date.

Prices are quoted in EUR, exclude VAT and exclude freight unless the quote says otherwise. The minimum order is 50 pieces across the range. Prices are reviewed monthly; contract pricing is fixed for the agreed term.

Tooling, engraving, custom packaging and prototype fees are invoiced separately and are non-refundable once the prototype has been produced.

• Default terms are 50% deposit to enter production and 50% before dispatch.
• Trade accounts may be offered Net 14 or Net 30 days after three completed orders.
• Overdue amounts carry statutory commercial interest of 8 percentage points over the base rate, plus €40 recovery cost where the law allows.
• We may suspend production or withhold dispatch while an undisputed invoice is overdue.
• Set-off is allowed only against undisputed or court-established claims.

Delivery dates are agreed in writing and are estimated, not guaranteed, unless expressly stated as fixed. Risk passes to the buyer when goods are handed to the carrier at our premises (EXW) or as otherwise agreed under the quoted Incoterms 2020 rule.

Goods remain our property until paid in full. Title passes on receipt of the final payment, while risk of loss passes on delivery as above.

We warrant that goods match the confirmed sample and specification and are free from defects in material and workmanship for 24 months from delivery, subject to normal professional use and the care instructions we supply.

• Hidden defects must be notified within 14 days of delivery; visible ones on receipt.
• Notify with the order number, affected quantities and photographs.
• Our remedy is repair, replacement or credit, at our choice, exercised promptly.
• Claims fail where damage comes from dishwasher use, soaking, heat, dropping or buyer-applied finishes.

Wholesale goods are not returnable for change of mind. Defective or wrongly supplied goods are handled under the warranty above. Stock orders may be cancelled free before dispatch and for a 5% restocking fee after; production orders may be cancelled before cutting with a full deposit refund. Branded goods cannot be cancelled once production starts.

Our designs, photographs, patterns and packaging remain ours. Buyer logos and artwork remain the buyer's, licensed to us only for producing the ordered goods. Neither party may publish the other's marks without written consent, and the buyer warrants it holds the rights to artwork it supplies.

Pricing, volumes, forecasts, artwork and product plans exchanged during the relationship stay confidential for three years after the last order, except where disclosure is required by law or to professional advisers under an equivalent duty.

We are liable for our own negligence, fraud and wilful damage without limit, and for other losses up to the price of the order concerned. We are not liable for lost profit, lost sales, lost reputation, stock-out costs or other indirect loss, except where such a limit is void under applicable law.

Nothing here excludes liability for death or personal injury caused by our negligence, or for a defective product under product safety law.

Neither party is liable for delay caused by events beyond its reasonable control — including timber supply failure, flood, fire, strike, war, sanctions, border closures, energy restrictions or carrier failure. The affected party notifies the other promptly and the delivery date extends by the period of disruption. If disruption lasts longer than three months, either party may cancel the affected order with a refund of amounts paid for goods not produced.

These terms are governed by Serbian law, excluding the CISG. The courts of Belgrade have exclusive jurisdiction, except that we may also sue in the buyer's home country. Where a mandatory consumer protection rule of the buyer's country applies, that rule prevails over this clause.

• If a clause is invalid, the rest stands and the invalid clause is replaced by the closest valid one.
• Assignment of an order needs our written consent, except to a successor of the whole business.
• Waiver of one breach is not waiver of the next.
• We may subcontract parts of production while remaining responsible for the goods.
• These terms, the confirmed quote and the confirmed sample are the whole agreement.